CARRIERS & SERVICE LEVELS

United Parcel Service (UPS):

For additional information on UPS services, we suggest visiting the UPS web site.

United States Postal Service (USPS):

U.S. Addresses:

All Foreign Addresses:

For additional information on USPS services, we suggest visiting the USPS web site.

Other Carrier Services:

Other carriers can be requested by providing your request in the "Comments" portion of the order form.

To qualify, orders must meet the following:

1. U.S. shipping addresses only.
2. Items total not to exceed $25.00 OR orders for Kadee couplers only may include up to 12 packages (OK to exceed the $25.00 maximum).
3. May not contain flex track, roadbed or liquidation/closeout items (those having selling price ending with a "7", eg. $3.97).

DETERMINATION OF SHIPPING & HANDLING FOR ORDERS TO BE SHIPPED VIA OTHER THAN UPS GROUND

HANDLING FEE SCHEDULE:

The above reflects the usual and customary consumer orders which are typically shipped
in one package. Orders that exceed our parameters are subject to additional handling charges.

RETURNS, MISSING PARTS & DAMAGES:

A. RETURNS

1. All returns, at the option of SHS, are subject to a 15% restocking fee. This fee includes:

a. Manufacturer defects of any kind.
b. Missing parts (see below).
c. Incorrectly labeled & or packaged items by the manufacturer.

Returns made for the purpose of exchange for the same or other items, simply make a new order, allowing for the current shipping and handling. The credit for the returned item(s) will either be refunded or applied to your new order at SHS's option.

2. Factory Defects & Errors: For the fastest service the item should be returned to the manufacturer.

3. All returns must be in "factory new" condition which includes the original packaging, literature and warranty forms in addition to the following:

a. items must be accompanied by the sales receipt.
b. all claims must be made within two (2) weeks of receipt of merchandise.

4. Items which are defective from the following manufacturers must be returned directly to the maker for repair or replacement, in accordance with each manufacturer's warranty policy:

• Model Rectifier Corp.
• Circuitron
• Kato

All questions and/or comments concerning this policy should be made directly to the factory.

5. Standard Hobby Supply Errors:

In such cases, we shall refund return freight costs as follows:

• Continental U.S. (48 states) UPS Ground Freight or Parcel Post cost.
• Alaska, Hawaii & Possessions UPS or Parcel Post cost.
• All Foreign Post Office surface postage cost.

We will not refund for any other related costs, including "pick-up" charges, materials and/or handling costs.

6. Standard Hobby Supply Return Address:

            806 Route 17 N
            Ramsey, NJ 07446

IMPORTANT: Include customer's name on the shipping label.

We suggest that UPS be utilized for maximum efficiency in processing your return and, remember:

• Secure and pack carefully in a shipping carton.
• We are not responsible for damage incurred on the return trip. It is advisable to consider insuring your package.
• Include your sales receipt.
• Allow up to 3-4 weeks for processing/delivery.

B. MISSING PARTS: Do not return the entire kit. The following procedure will eliminate unnecessary shipping and handling in both directions. Notify the manufacturer of the missing part(s) and send us a photo copy of your letter (including the invoice number covering the purchase of the item in question). Or, notify us and we will send a note to the manufacturer. Be sure to give a detailed description, part number, and/or photo copy in either case.

C. DAMAGES: Packages received in damaged condition.

1. Save all shipping cartons and packaging materials in the event that a carrier inspection is necessary. Do not discard this material until the claim is settled.

2. Advise Standard Hobby Supply of the approximate damages or when delivered by U.P.S., you may report the damage directly to their local office. In doing so, two steps will be eliminated from the process, which will greatly enhance the speed of settling your claim.

3. We will then instruct you as to the best procedure to take to conclude the problem quickly.

4. Please do not simply return without receiving Standard Hobby Supply instructions, as this will create delays in settling the matter.

Orders Paid by Credit Card: SHS will make any and all adjustments for refunds. Please DO NOT simply "charge back" through your credit card account, as this results in out-of-pocket charges and additional expenses to SHS. Notify SHS of any claims so that we can initiate from our end, and thereby avoiding these additional costs.

ORDERING HINTS

ADDRESS CHANGES: Advise of any address changes and be sure to include your old address.

ITEMS NOT IN STOCK: Advance orders can be placed for current and/or new items provided a "hold period" is given (must be expressed in the number of weeks you are willing to wait). If necessary 12 weeks, 16 weeks, or longer may be given. In the event that the order is not completed by the end of the hold period, also provide end instructions to either ship items on hand or contact. SHIPMENT will be made at any time prior to the hold date upon completion of the order.

BACK ORDERS: Back Orders are made only upon customer request, otherwise all un-shipped items are cancelled. Back Order shipments are subject to the regular shipping & handling fee schedule.

PRIVACY POLICY

Simply, we do not share, sell or provide to any person or organization. Never have! Never will!